SAFE HOMESDStv E143 Error (Waiting for Communication)
E143 appears when the decoder is waiting for communication it is not receiving. It often points to a weak or interrupted signal, a connection fault or a decoder that has lost contact. A technician can check the whole signal path.
From R450
Service calls, dish alignment and relocation. The final price depends on the fault and the site.
Installing since 2010
DStv and OpenView installations across Greater Cape Town.
OpenView approved · DStv accredited
Installations done to the provider's requirements.
1-year equipment warranty
New equipment: 1 year. Installations and services: 3-month workmanship warranty.
What can cause E143
E143 can share causes with E48-32, so the full path from dish to decoder is checked. For the exact meaning of a code on your model, DStv's own support information is the final reference.
- A weak or interrupted satellite signal from a shifted dish or ageing LNB
- Loose, corroded or damaged cable and connectors
- A decoder that needs a restart to re-establish contact
- Recent moves, rewiring or disconnecting of the decoder
- A temporary service interruption, which usually clears by itself
What to try before calling
Keep checks simple and stay off the roof.
- Restart the decoder by switching it off at the wall for about a minute, then on again
- Check the cable connections at the back of the decoder
- If you have ExtraView or more than one decoder, note whether all of them show the error
- Check your DStv account is active
- Leave the decoder switched on for a while after restarting, then test again
- If E143 returns or E48-32 also appears, book a technician
What is the difference between E143 and E48-32?
E48-32 points to no satellite signal. E143 means the decoder is waiting for communication. They can share causes, so the whole signal path is checked.
Is E143 an account problem?
It can be related to the service, so confirm your account is active. If it is and the error keeps returning, the signal and decoder should be checked.
Will you need to climb on my roof?
If the signal path points to the dish or LNB, yes. A technician does this safely so you never need to.
What does a call-out cost?
Service calls start from R450. The final price depends on the fault and the site.
Need this sorted?
Send Safe Homes your suburb, decoder model and a photo, and we will get back to you.